Wulf Casino is committed to promoting responsible play as a customer care and social responsibility policy. We believe it is our responsibility to you, our customer, to ensure that you enjoy your experience on our platforms while remaining fully aware of the possible risks that may be associated with online gaming if you do not maintain control.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible play and have implemented measures to help customers who wish to control their gaming activity. We reserve the right to activate these measures unilaterally if, at our sole discretion, we consider it necessary.
Overview
For most people, playing computer games is an enjoyable leisure and entertainment activity. But for some, playing computer games can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible play and minimizing harm to customers who may be vulnerable to computer gaming.
Customer Care Principles
At Wulf Casino, we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible play practices and provide tools to help our customers stay in control of their gaming activity.
Minors
At Wulf Casino, we are committed to protecting minors by taking active steps to exclude them from using our sweepstakes platform. Our services are designed to appeal to and be used by individuals who are at least 18 years of age.
OUR SITE IS INTENDED TO BE USED ONLY BY PEOPLE WHO ARE 18 YEARS OF AGE OR OLDER AND IS STRICTLY PROHIBITED FOR PEOPLE UNDER 18 YEARS OF AGE. IF YOU ARE UNDER 18, DO NOT ATTEMPT TO ACCESS OR USE OUR SITE.
Filtering Options and Account Security
Filtering options and account security settings, such as multi-factor authentication, can be enabled to help prevent unauthorized individuals from entering wulfcasino.com or accessing your account. If minors or other persons have access to the device you use to access wulfcasino.com, we strongly recommend that you use multi-factor authentication and filtering software to help protect your account and prevent access to our platform by minors.
PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS ABOUT USING THE AVAILABLE FILTERING OPTIONS AND ACCOUNT SECURITY SETTINGS.
Additional Help
If you need help, please contact our support team at support@wulfcasino.com or through our live chat system, and one of our agents will be able to provide details of support organizations and help phone numbers available in your country.
Break in Play
If you need to take a short break from wulfcasino.com, you can do so by taking a pause for the following periods:
- 24 hours
- 1 week
- 1 month
- Permanently
You can set a pause on your account in the "Responsible Play" tab. Once your pause begins, you will still be able to log in and make redemptions, but you will not be able to use your account to play, claim daily bonuses, or claim reload bonuses through wulfcasino.com. It will not be possible to reactivate your account until the selected period has ended.
Wulf Casino reserves the right to activate any of the above measures, including but not limited to Break in Play and account self-exclusion, if at our sole discretion we determine that online gaming may not be safe for you to continue.
Self-Exclusion
If you are concerned about your gaming activity and believe it has now negatively affected your personal well-being, whether emotional, financial, physical, mental, or otherwise, please consider entering into a self-exclusion process.
Wulf Casino is committed to offering its customers a free social gaming experience that is enjoyable and safe. If you choose to enter self-exclusion, your Wulf Casino account will be self-excluded immediately for the selected period, for example 6 months, 1 year, or indefinitely.
When you self-exclude your account, this means you will not be able to log in, play, or redeem prizes. Please note that you will not be eligible to reopen your account until your selected self-exclusion period has expired. Indefinite self-exclusion imposes a minimum exclusion period of at least 6 months from the request date. After the 6-month period has passed, your account may be considered for reactivation subject to a formal return-to-play review.
We will also take all reasonable steps to ensure that you do not receive promotional material during this time. However, if you use social media, we strongly recommend that you take steps to make sure you do not receive our news or updates. You may also consider installing software that blocks access to social casinos. Wulf Casino also recommends that you seek professional support.
Wulf Casino reserves the right to activate any of the above measures, including but not limited to Break in Play and account self-exclusion, if at our sole discretion we determine that online gaming may not be safe for you to continue.
During the self-exclusion period:
- No purchases will be allowed
- You will be unsubscribed from all marketing material
- During this period, access to Wulf Casino-related social games, including the public chat forum, will not be allowed
Account Closure
Wulf Casino offers the option to close your account if you wish. Following a request through our support chat or email service, we will ensure that your account remains closed indefinitely.
If you wish to reactivate your account, you must submit a formal written request through chat or email for the account to be reactivated. A minimum period of 24 hours must pass from the time it was closed before your account can be reopened, and it will be subject to internal checks. Note: Wulf Casino reserves the right to close a customer's account at any time.
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